Cancellations & Refunds

Start with the fastest route: tell us what went wrong, let us fix simple issues first, or continue to a refund request when that is the right next step.

Get quick help first Check refund options

From frustrated to satisfied

Customers who had problems — and how we sorted them out

The information is up-to-date and relevant for those working in health care profession. Fabulous course. Thank you!!!

Rosea

Nursing Assistant

The affordability factor allowed me to invest in my professional development without breaking the bank. The certifications are CPD accredited, helping me find a nice job in the UK care industry! Kudos to Care Skills Training.

David

Designated Safeguarding Lead

The course was in-depth and it felt like it had a really good overview of everything I would need for my role.

Lauren

Social Care Worker

Start with what happened

Many refund requests begin as access, billing, or course selection issues. Pick the closest option so we can route you faster.

None of these apply — continue to refund request →

Refund request details

Use this form when support cannot solve the issue, or when you simply need the purchase reviewed against the refund policy.

Most issues are resolved faster through support

Access problems, billing mistakes, and wrong-course purchases are often fixed the same day without a refund review. If you still need a purchase checked against the refund policy, continue below.

Get help first