Cancellations & Refunds

Start with the fastest route: tell us what went wrong, let us fix simple issues first, or continue to a refund request when that is the right next step.

Get quick help first Check refund options

Start with what happened

Many refund requests begin as access, billing, or course selection issues. Pick the closest option so we can route you faster.

I can't access my courseLogin problems, password reset, course not showing
I bought the wrong courseEnrolled in something by mistake
I was charged twiceDuplicate order or payment error
The course wasn't what I expectedContent, quality, or relevance issue
Technical problemVideo not playing, certificate error, etc.

None of these apply — continue to refund request →

Refund request details

Use this form when support cannot solve the issue, or when you simply need the purchase reviewed against the refund policy.

Most issues are resolved faster through support

Access problems, billing mistakes, and wrong-course purchases are often fixed the same day without a refund review. If you still need a purchase checked against the refund policy, continue below.

Get help first