Cancellations & Refunds
Cancellations & Refunds
Start with the fastest route: tell us what went wrong, let us fix simple issues first, or continue to a refund request when that is the right next step.
From frustrated to satisfied
Customers who had problems — and how we sorted them out
Rosea
Nursing Assistant
The information is up-to-date and relevant for those working in health care profession. Fabulous course. Thank you!!!
David
Designated Safeguarding Lead
The affordability factor allowed me to invest in my professional development without breaking the bank. The certifications are CPD accredited, helping me find a nice job in the UK care industry! Kudos to Care Skills Training.
Lauren
Social Care Worker
The course was in-depth and it felt like it had a really good overview of everything I would need for my role.
Daniel Williams
Safety Manager
As a safety manager in the UK, the safeguarding course from Care Skills Training added invaluable skills to my toolkit. Good luck!
Start with what happened
Many refund requests begin as access, billing, or course selection issues. Pick the closest option so we can route you faster.
- I can't access my courseLogin problems, password reset, course not showing
- I bought the wrong courseEnrolled in something by mistake
- I was charged twiceDuplicate order or payment error
- The course wasn't what I expectedContent, quality, or relevance issue
- Technical problemVideo not playing, certificate error, etc.
- OtherSomething else not listed above
Refund request details
Use this form when support cannot solve the issue, or when you simply need the purchase reviewed against the refund policy.