Training Excellence

Privacy policy

Privacy Policy

Welcome to Training Excellence! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Training Excellence collects, uses, and safeguards your information when you visit our website. This policy applies exclusively to information collected online and does not cover data collected offline or through other channels.

1. Your Consent

By using our website, you consent to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue using our site.

2. Information We Collect

We collect several types of information to enhance your experience:

  1. Personal Information: When you contact us, register an account, or enrol in a course, we collect your name, email address, phone number, company details (if applicable), and any additional details you choose to provide.
  2. Account Information: When creating an account, we collect your contact details such as name, postal address, email, and phone number. If you make a payment, details are processed securely by third-party providers; we do not store your payment data.
  3. Course and Learning Data: We collect data related to your course enrolment, progress, completions, assessments, feedback, and performance to optimise your learning journey.
  4. Usage Data: This includes your IP address, browser type, operating system, referring pages, session duration, and pages viewed, used for analytical and security purposes.

3. How We Use Your Information

We use the information we collect in a number of ways, including:

  1. To provide, operate, and maintain our website and services
  2. To personalise your learning experience and recommend relevant courses
  3. To process transactions, including subscriptions and purchases
  4. To send you important service updates, course notifications, and promotional messages
  5. To improve website functionality and security
  6. To prevent fraud and enforce our Terms and Conditions

4. Log Files and Cookies

Training Excellence uses standard log files to track website activity. These include:

  1. IP address
  2. Browser type
  3. ISP (Internet Service Provider)
  4. Referring/exit pages
  5. Date/time stamps
  1. IP address
  2. Browser type
  3. ISP (Internet Service Provider)
  4. Referring/exit pages
  5. Date/time stamps
We also use cookies to remember user preferences and enhance navigation. Cookies do not harm your system and help personalise content. You can disable cookies through your browser settings, although doing so may limit functionality. For more information, see our separate Cookie Policy.

5. Advertising Partners and Third-Party Services

We may work with advertising or analytics partners that use cookies, scripts, and web beacons to:

  1. Measure campaign effectiveness
  2. Display relevant ads and recommendations
  3. Analyse user behaviour on our website

Training Excellence is not responsible for third-party cookies and recommends reviewing the privacy policies of any linked third-party sites.

6. How We Protect Your Information

We implement strong security measures to protect your personal data:

  1. Secure SSL encryption
  2. Secure server hosting
  3. Role-based access controls
  4. Routine data monitoring and audits

Despite our efforts, no online transmission is 100% secure. We do not guarantee absolute security but act diligently to mitigate risks.

7. Your Data Protection Rights (GDPR)

If you are based in the UK or European Economic Area (EEA), you have the right to:

  1. Access: Request copies of your personal data
  2. Rectification: Request correction of inaccurate or incomplete information
  3. Erasure: Request deletion of your data under certain conditions
  4. Restrict Processing: Request restriction of data processing
  5. Object: Object to processing in certain contexts (e.g., direct marketing)
  6. Portability: Request transfer of your data to another provider

To exercise any of these rights, email us at info@trainingexcellence.org.uk. We respond within 30 days.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us immediately and we will delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately. We encourage users to review this policy periodically to remain informed.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Training Excellence

Company: Excellent Training Group Ltd

Address: Suite A, 82 James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom

Landline:+442039079867

Email: info@trainingexcellence.org.uk

Last updated: 11 July 2025